FREQUENTLY ASKED QUESTIONS
1. What parts of my business do you look at when determining your service costs?
To best understand your business, and ensure that we're providing the right service for your business needs, we'll look at the following:
Number and type of business bank accounts
Volume of transactions that pass through your bank accounts
If you have payroll and if yes, the number of employees and number of pay-runs (weekly/fortnightly/monthly)
If you are registered for Goods and Services Tax (GST) and if you require BAS preparation and lodgement
If applicable, BAS lodgement schedule and type (Monthly/Quarterly and Cash/Accruals)
Other services that you may need (STP, TPAR, IAS, Workcover, Superannuation, Monthly Reporting and End of Year Packs etc)
We understand that every business is unique, so we therefore tailor to your business's needs and levels of required service.
2. Do you offer Fixed Pricing?
Yes - we offer at least two (2) Fixed Price Bookkeeping Packages to choose from.
By offering fixed fees, we provide you with the comfort of knowing your monthly obligations allowing for you to budget and better manage cash flow. This also allows us to concentrate on getting the job done rather than filling in our timesheets. If however there is a noticeably huge change in your business activity over the course of 3 months, we will review our agreement, scope out the additional works and advise in writing proposed changes in fees.
Fixed Fee Pricing does not include: catch-up bookkeeping, systems implementation, rescue work and other circumstances out of a standard scope (e.g. Taxation Audits, etc). Such work will be billed at our hourly rate.
3. I'm currently using MYOB, can you help me move to Xero?
Yes. Many of our clients continue to run their invoicing and payroll through MYOB. Our multi-disciplinary team are expertly trained in both MYOB and Xero software and can even assist with transitioning your accounts between systems when and if you choose to do so.
4. Do you offer Xero Training?
Yes. At Bay Business Solutions Group, our team can assist you with setting up, using and getting the most out of your Xero Package. As a silver tier partner, our team are continually updated and trained across a wealth of resources, trends and industry insights to help support our clients, just like you.
5. We have an existing Accounting Team/Accountant that we'd prefer to use - is this okay?
Absolutely. At Bay Business Solutions Group we believe in the magic triangle; Client-Bookkeeper-Accountant.
We understand the strong relationship required with both our clients and their nominated Accountant to ensure successful team work and success in business. Although we have focused most of our work in the Bayside area of Melbourne, we work with a range of clients and their accountants throughout the state and nationally with the convenience of cloud accounting.
6. I'm a new business owner, can you help with business setup?
We love entrepreneurship. And we have a range of packages and services that can help those starting out for the first time or starting a new venture. From invoicing, to assisting with lodgement for GST, assisting with compliance requirements for bringing on employees, we're your partner in business and we can't wait to watch you grow.
7. My business is transitioning, can you help with this?
Yes we can! Growing your business, or simply taking the next jump can be an exciting, but sometimes stressful - and even confusing - endeavor. Juggling the demands of a changing business can sometimes take focus, which is where we can help to get you back on track and setup for no matter where your business takes you.
Sleep better knowing your business's books are in good hands.
8. My books are a mess - help!
Don't stress! Getting back on track and getting your books up to date is easy with the right support. We understand how easy it can be for your books to get away from you and want to ensure that you can see the light at the end of the tunnel (and sleep-filled nights!).
Our team work with you to understand your business and consolidate your books - with no job too big or too scary. Our kind, compassionate team (who are business owners themselves!) understand first-hand the demands of running a business and just what's required to get back on track. Don't put it off any longer - get your weekends back whilst we take care of everything.
SUITE 9, LEVEL 1, 349 BLUFF ROAD, HAMPTON VIC 3188
TEL: 03 8080 9614